Wolfie Collection aims to offer you the best shipping options, at the most affordable prices, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer processes the orders, which takes an additional 2–6 business days before shipment.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Most orders are shipped by e-packet, which is a reliable Postal Service product. In all cases, we will always choose the fastest shipping method available to us. After processing and leaving the warehouse, items usually take between 10 to 30 business days to arrive at their destination but can take longer from time to time – depending on what you purchased and where you live. Please allow up to 45 business days to receive your item – if it has still not arrived you can email us at email@example.com.
Do you ship worldwide ?
Yes. We ship internationally, but currently only to select countries. If you can't find your country when checking out, we unfortunately don’t ship to your location at this time. This is due to high customs fees or extended delivery times.
How much is shipping ?
We have a flat rate shipping fee of $3.95 to all countries due to the distance from where we post from. However, we offer free shipping for all orders over $100
Only one of my packages came? Where are my other items?
Please do not worry. We ship from different partnered factories located worldwide. So, please expect some items to be shipped separately as different factories specialize in different areas of manufacturing.
How do I track my order ?
You can find the tracking number for your package in the order email that was sent to you 3-7 business days after ordering your items. Each individual item will have its own tracking number. You can use the tracking number and check the status of your item here.
COVID 19 UPDATE :
Due to the current worldwide situation, the times specified above are an estimated shipping time and not a guarantee. As worldwide operations are slowly starting to recover, there may still be some unexpected delays that will slow down the delivery process. This can refer to delays with postal systems, courier services, flights & shipping processes etc. This is highly dependent on what country you are from, the countries Covid customs regulations and how their operations are recovering. We hope you understand that this is beyond our control!
What if I want to cancel my order ?
Order cancellations will only be accepted before your order has been shipped by the manufacturer. We cannot refund your order if the item has already been shipped. If you’d like to cancel your order, please email us immediately.